Zaltra

These Terms and Conditions (“Terms”) govern the relationship between Zaltra Ltd (“Zaltra”, “we”, “us”, or “our”) and the Landlord (“you” or “your”) in connection with the provision of property management services. By engaging Zaltra, you agree to be bound by these Terms.

1. Scope of Services

Zaltra provides property management services, which may include:

Advertising and marketing your property to potential tenants.
Screening and referencing tenants.
Preparing tenancy agreements in accordance with applicable law.
Collecting rent and holding it in a designated client account.
Coordinating repairs and maintenance with approved contractors.
Conducting periodic property inspections.
Managing tenancy renewals and rent reviews.
Handling tenant queries and day-to-day communications.
Managing tenancy terminations and check-out inspections.

Any services outside this scope must be agreed to in writing.

2. Your Responsibilities as a Landlord

You agree to:

Provide accurate and complete property information.
Maintain legal compliance with all landlord obligations, including (but not limited to) safety certificates, licensing, and deposit protection.
Ensure the property is fit for habitation at the start of and throughout the tenancy.
Approve or decline maintenance work promptly when contacted by Zaltra.
Maintain appropriate landlord insurance.
Indemnify Zaltra against any loss arising from your breach of these Terms or applicable law.

3. Fees and Payment

Fees will be charged as set out in your management agreement or proposal.
Unless otherwise agreed, Zaltra deducts its fees directly from rent collected before transferring the balance to you.
Any third-party costs (e.g., contractor invoices) will be passed on at cost unless otherwise agreed.
Fees are subject to VAT where applicable.
Late payment of invoices may incur interest at the statutory rate.

4. Rent Collection and Arrears

Zaltra will take reasonable steps to collect rent from tenants.
We are not liable for unpaid rent unless explicitly covered under a rent guarantee service you have purchased.
Where tenants fall into arrears, Zaltra will act in accordance with your instructions and relevant legislation.

5. Maintenance and Repairs

Urgent repairs (e.g., water leaks, heating failures) may be authorised without your prior approval to protect the property or tenants.
Non-urgent repairs will be authorised only after your consent, unless agreed otherwise.
All contractors engaged by Zaltra are independent third parties; Zaltra is not liable for their performance.

6. Liability and Indemnity

Zaltra acts as your agent and is not responsible for the physical condition of the property.
We are not liable for loss or damage except where caused by our negligence or breach of contract.
Our total liability is limited to the total fees paid to Zaltra in the 12 months preceding the claim.
You agree to indemnify Zaltra against claims, costs, or losses arising from your failure to meet landlord obligations.

7. Termination

Either party may terminate the management agreement by giving [insert notice period] written notice.
Zaltra may terminate immediately if you breach these Terms or any applicable law.
Upon termination, any outstanding fees or costs become immediately payable.
Termination does not affect rights or obligations that have accrued prior to termination.

8. Data Protection

Zaltra will process personal data in accordance with applicable data protection laws.
Tenant data will be handled securely and only for legitimate management purposes.
Our Privacy Policy forms part of these Terms.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Entire Agreement

These Terms, together with your signed management agreement, constitute the entire agreement between you and Zaltra, superseding any prior discussions or correspondence.

Terms and Conditions