Zaltra

Zaltra Ltd (“Zaltra”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect and process the following types of information:

Personal details – name, address, email, phone number.
Property information – details of properties you own or manage through our service.
Tenant details – where provided by you, including contact information and tenancy history.
Payment details – bank account information for processing rent and payments.
Technical information – IP address, browser type, operating system, cookies, and usage data.
Communications – records of correspondence with us, including emails, calls, and messages.

2. How We Use Your Information

We use your information to:

Provide property management services.
Process payments and manage accounts.
Communicate with you about your properties, tenants, or our services.
Meet legal and regulatory obligations.
Improve our website and services.
Send relevant marketing communications (where permitted).

3. Legal Bases for Processing

We process your personal data under the following legal bases:

Contractual necessity – where processing is required to provide our services to you.
Legal obligation – where we must comply with applicable laws.
Legitimate interests – where we have a business reason to process your data that does not override your rights.
Consent – where you have agreed to certain uses, such as receiving marketing emails.

4. Sharing Your Information

We may share your information with:

Contractors and suppliers engaged to maintain or repair properties.
Payment processors and banks to handle transactions.
Tenant referencing agencies.
Professional advisers such as accountants or solicitors.
Government bodies or regulators where required by law.
Third-party service providers such as IT support, hosting, and analytics providers.

We do not sell your personal data.

5. International Transfers

If we transfer your data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes for which it was collected.
Meet legal, accounting, or reporting requirements.

After this period, data will be securely deleted or anonymised.

7. Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where it is no longer required.
Restrict or object to our processing of your data.
Request a copy of your data in a portable format.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below.

8. Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the updated date.

10. Contact Us

For questions or to exercise your rights, contact:

Zaltra Ltd Email: privacy@zaltra.co.uk

If you are not satisfied with how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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